StatusRoute

Frequently asked questions

Answers to commonly asked questions about StatusRoute

StatusRoute routes Monday.com notifications to individual Teams users based on who's assigned to the task. Unlike other tools that require you to specify chat IDs or only support channels, StatusRoute automatically creates 1:1 chats with the right person.
Monday.com's native integration only sends to channels. Other tools require you to manually specify which chat to send to. StatusRoute is the only solution that automatically routes to individual users based on Monday.com assignments.
StatusRoute automatically matches Monday.com users to Teams users by email address. You can also manually map users or import mappings via CSV for bulk setup.
No. StatusRoute works through Monday.com's visual automation builder. If you can create a Monday automation, you can use StatusRoute.
Each notification includes the board name, group, item name, custom message (with placeholder support), and a direct link back to Monday.com, all formatted in a rich Adaptive Card.
Yes. StatusRoute uses OAuth 2.0 for authentication, implements row-level security in the database, and maintains a complete audit trail of all actions.
Pricing is managed through the Monday.com Marketplace. Visit the marketplace listing for current pricing and trial information.
Currently, StatusRoute supports direct messages (1:1 chats) and channel notifications. Group chat support is planned for a future release.
The notification will be logged in the activity log with a status indicating no mapping was found. You can then create a manual mapping and retry if needed.
Documentation is available at /docs. For additional support, chat with us directly—we connect you to a live person if we're online, or email a live person if we're offline (no AI chatbot).